Terms & Conditions

100% Satisfaction Guaranteed!


Have confidence in ordering from Retail DisplaySigns.com.au. If you are dissatisfied with ANY of our products, you may return the item for a full refund within seven days of receiving your order less shipping costs. In the event that you need to return a product, please see below for return instructions. Returns on items will be accepted within seven days and a refund will be credited back to your credit card minus any shipping, handling or freight charges.  Returns for any other reason or outside 7 days, if accepted, will be subject to a 20% restocking fee.


  • The customer must notify Retail Display Signs in writing via email to sales@retaildisplaysigns.com.au within 5 days of receipt of an order of the intention to return goods. Claims and photographic evidence of any damage need to be received by email within 14 days of delivery.
  • Goods returned without written notification will not be accepted and must be paid for in full by the customer.
  • Please take care in placing your order as your return may be refused without prior approval.
  • No credit will be allowed on freight and handling charges.
  • Return of goods supplied as ordered will incur a restocking fee of 20% unless otherwise agreed by the Operations Director.


All items, if any, are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by RetailDisplaySigns.com.au. RetailDisplaySigns.com.au is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported defective within seven days of receipt will be replaced or if requested, a refund will be issued. Claims reported after seven days of receipt for any defects may be replaced or repaired at the discretion of RetailDisplaySigns.com.au.


We take every precaution in packing and dispatching your order but cannot accept responsibility for goods damaged in shipment.

To keep freight simple to all destinations around Australia, we have applied a standard formula to calculate the freight charges on a particular order. The formula we have used is the based on the greater of $20.00 or 5% of the total product value of your order. For example, if the total product value of your order is $600, you will incur an automatic freight charge of $30.00 ($600 x 5%).

An exception to the rule is our Display Props products where the freight charge will be applied at $25.00, however, this is subject to the delivery postcode and an adjustment may need to be made.

On occasion, if you order goods that are very bulky, on receipt of your order, we will contact you by phone and will advise you of any additional freight charge.

We normally ship all in stock items within 1-2 business days from the time your order is received. Orders are usually sent via Courier and actual delivery time will vary according to your postcode. (in most cases it averages 2-5 business days from the day that the order was placed) Any item that is “out of stock” will be back-ordered and will be shipped immediately upon its arrival in our warehouse.

Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 1 to 3 weeks due to availability or other unforeseen circumstance. We will contact you if items are back ordered and customers will be notified if the item ordered has been discontinued or is no longer available.

If you are requesting a rush order and require delivery before times indicated, please e-mail for current shipping times for particular products and locations.


We do not send shipments outside Australia unless prior arrangements have been made. Please contact us before ordering so that shipping can be calculated correctly in the event that we will send – however normally we will not send products overseas.


In the rare instance that an item is on back order after you have placed an order with us, we will notify you within 48 hours of the order and find the best resolution for the order.

Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please email sales@retaildisplaysigns.com.au or call 0407 630280 to cancel an order.


We accept Visa, Mastercard, Paypal and Cheques.

If paying by cheque, please post to 18 Ferguson Avenue, Bongaree. Orders will be sent once cheques are cleared.

Alternatively, funds may be transferred directly to our bank account : Commonwealth Bank
BSB 064 171
Account- 1044 8774


GST is payable on all products and services supplied in Australia. GST is shown separately on each invoice.


RetailDisplaySigns.com.au reserves the right to change, improve or delete any products without prior notification. Price changes are kept to a minimum but may be applied without prior notification. Any discrepancies between prices on orders and supply prices will be notified by Retail Display Signs.com.au prior to shipment.

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